Support

Channels

• In LightHouse: Help → Contact Atlantic.
• By email: solutions@atlanticagenticlabs.com.
• On the web: atlanticagenticlabs.com.

Help in LightHouse also has Docs and Missions, the guided set-up and how-to tasks.

Our certified forward-deployed engineers work with you on set-up, connectors and agents built in code.

Severity and response

Published severity levels and response times are Coming. Your agreement with Atlantic states what applies to you.

What to include

Help us help you quickly, without sending anything you would not want copied:

• your tenant ID, and the deployment concerned;
• what you did, what you expected and what happened, with the time in UTC;
• the error code and status from the answer (role_required, deployment_waking), never the request’s headers;
• for a run, its run_id_hash; for a command, its command_id;
• your engine and module versions.

Never send a key, a token, a secret, or your content.