# Support

> How to get help, and what to send.

## Channels

- **In LightHouse**: **Help → Contact Atlantic**.
- **By email**: <solutions@atlanticagenticlabs.com>.
- **On the web**: [atlanticagenticlabs.com](https://atlanticagenticlabs.com/#contact).

Help in LightHouse also has **Docs** and **Missions**, the guided set-up and how-to tasks.

Our certified forward-deployed engineers work with you on set-up, connectors and agents built in code.

## Severity and response

Published severity levels and response times are \[Coming]. Your agreement with Atlantic states what applies to you.

## What to include

Help us help you quickly, without sending anything you would not want copied:

- your **tenant ID**, and the **deployment** concerned;
- **what you did, what you expected and what happened**, with the time in UTC;
- the **error code** and status from the answer (`role_required`, `deployment_waking`), never the request’s headers;
- for a run, its **`run_id_hash`**; for a command, its **`command_id`**;
- your engine and module versions.

Never send a key, a token, a secret, or your content.

Source: https://docs.atlanticagenticlabs.com/operations/support/